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asterisk/contrib/scripts/autosupport

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#!/bin/sh
#
# Autosupport Version 2.1.3
# Collect support information
#
# Copyright (C) 2005-2016, Digium, Inc.
#
# Written by John Bigelow (support@digium.com)
# Charles Moye (cmoye@digium.com)
# Trey Blancher (trey@digium.com)
#
# Distributed under the terms of the GNU General Public
# License
#
# usage:
# autosupport [prefix]
# ARGUMENTS:
# prefix - Prefix to tarball. (Referenced as $1)
# Example: autosupport <Your Digium Technical Support Ticket number>
# Ensure the PATH variable includes '/usr/sbin' and '/sbin'
PATH=/usr/sbin:/sbin:${PATH}
DATE_STAMP=$(date +%F)
OUTPUT_FILE=digiuminfo.txt
TARBALL_OUTPUT_FILE="digium-info_${DATE_STAMP}.tar"
VAR_LIB_LIST_FILE="list-of-varlibasterisk.txt"
FILE_PREFIX=
FOLDER_PREFIX="${HOME}/"
files="n";
NONINTERACTIVE=0
# If a prefix is specified on command-line, add it.
if (set -u; : $1) 2> /dev/null
then
case "$1" in
-h | --help)
echo
echo "Digium autosupport script"
echo "Copyright (C) 2005-2016, Digium, Inc."
echo "Licensed under the terms of the GNU General Public License"
echo
echo "usage: autosupport [prefix]"
echo "Valid Options:"
echo " [prefix] Prefix to apply to output files"
echo " May be your existing Digium Technical Support Ticket ID"
echo " -n, --non-interactive Run without requiring user input"
echo " -h, --help Show help about options"
echo
echo "Example:"
echo " autosupport XXXXXXXX"
echo "Generates:"
echo " XXXXXXXX_${OUTPUT_FILE}"
echo " XXXXXXXX_${TARBALL_OUTPUT_FILE}"
echo
exit
;;
-n | --non-interactive)
FILE_PREFIX=
NONINTERACTIVE=1
;;
*)
FILE_PREFIX="${FILE_PREFIX}${1}_";
;;
esac
fi
MYUID=$(id -u);
if [ $MYUID -ne 0 ]; then
echo "You must be root to run this."
exit 1
fi
SUPPORTED_MODULES="wcb4xxp wct4xxp wctc4xxp wctdm wctdm24xxp wcte11xp wcte12xp"
RELATED_MODULES="$SUPPORTED_MODULES dahdi_dummy dahdi_transcode dahdi_vpmadt032_loader";
OUTPUT_FILE="${FILE_PREFIX}${OUTPUT_FILE}"
TARBALL_OUTPUT_FILE="${FILE_PREFIX}${TARBALL_OUTPUT_FILE}"
VAR_LIB_LIST_FILE="${FILE_PREFIX}${VAR_LIB_LIST_FILE}"
OUTPUT="${FOLDER_PREFIX}${OUTPUT_FILE}"
TARBALL_OUTPUT="${FOLDER_PREFIX}${TARBALL_OUTPUT_FILE}"
VAR_LIB_LIST="${FOLDER_PREFIX}${VAR_LIB_LIST_FILE}"
# Done with setup, now start gathering information.
# function not implemented yet
determine_paths()
{
ASTERISK_PROCESS=$(ps -o cmd -C asterisk | grep asterisk 2> /dev/null)
echo "detected process: $ASTERISK_PROCESS";
# split on whitespace? or use sed/awk to parse
# get first arg which will be path to Asterisk binary - add this to PATH
# look for a '-C' if that is present, get the arg after it, and make the tarball collect that directory
## in addition to /etc/asterisk/ or instead of it?
}
collect_digiuminfo()
{
# Delete existing OUTPUT
[ -f $OUTPUT ] && rm -rf $OUTPUT
# Sanity Checks
echo "------------------" >> $OUTPUT;
echo "Sanity" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
md5sum $0 >> $OUTPUT;
grep "Autosupport Version" $0 | head -n1 >> $OUTPUT
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "Working";
echo "------------------" >> $OUTPUT;
echo "UPTIME : uptime" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
uptime >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "MEMORY : free" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
free >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "KERNEL VERSION : uname -a" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
uname -a >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "VERSION INFO : cat /proc/version" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
cat /proc/version >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "CMDLINE INFO : cat /proc/cmdline" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
cat /proc/cmdline >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
if [ -d /sys/module/dahdi ]; then
echo "------------------" >> $OUTPUT
echo "dahdi version:" >> $OUTPUT
echo "------------------" >> $OUTPUT
echo "/sys/module/dahdi/version: " >> $OUTPUT
cat /sys/module/dahdi/version 2> /dev/null >> $OUTPUT
echo "" >> $OUTPUT;
echo -n "."
fi
echo "------------------" >> $OUTPUT;
echo "DAHDI TOOLS : dahdi_cfg --help" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dahdi_cfg --help 2>&1 | grep "Version" >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "DAHDI HARDWARE : dahdi_hardware" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dahdi_hardware >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "ASTERISK INFO : asterisk -V" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "asterisk -V:" >> $OUTPUT;
asterisk -V >> $OUTPUT;
echo >> $OUTPUT;
# Add check to see if asterisk is running.
if [ -e /var/run/asterisk.ctl ] || [ -e /var/run/asterisk/asterisk.ctl ]; then
for command in "core show version" "pri show version" "dahdi show version" \
"pjsip show version" "pjsip show buildopts" "pjproject show buildopts" \
"core show translation" \
"core show uptime" "core show settings" "core show sysinfo" "core show channels" \
"pri show spans" "dahdi show status" "dahdi show channels" "dahdi show channel 1" \
"pjsip show endpoints" "pjsip show registrations" "pjsip list channels" \
"sip show peers" "sip show registry" "sip show channels" "sip show subscriptions" "sip show settings" \
"show g729" "g729 show version" "g729 show licenses" "g729 show hostid" \
"digium_phones show version" "digium_phones show alerts" "digium_phones show applications" \
"digium_phones show firmwares" "digium_phones show lines" "digium_phones show networks" \
"digium_phones show phones" "digium_phones show sessions" "digium_phones show settings" \
"digium_phones show translations" ;
do
echo "asterisk -rx \"$command\"" >> $OUTPUT;
asterisk -rx "$command" >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
done
echo >> $OUTPUT;
fi
for type in alerts applications firmwares lines networks phones translations;
do
echo "------------------" >> $OUTPUT;
echo "DIGIUM PHONE: $type " >> $OUTPUT;
echo "------------------" >> $OUTPUT;
TEMP=$(asterisk -rx "digium_phones show $type");
if [ "$type" = "lines" ];
then
NUM=$(echo $TEMP | tail -n 1 | awk -F' ' '{print $(NF-4)}');
if [ $NUM -gt 0 ];
then
for l in $(echo $TEMP | sed 's/^--- [[:alpha:]]\+ --- //;
s/Lines \(Un-\)\?Mapped to Phones --- //g;
s/ Internal//g;
s/---- [a-zA-Z0-9 ]\+ ----$//;
s/--- //g');
do
asterisk -rx "digium_phones show line $l" >> $OUTPUT;
echo "--------" >> $OUTPUT;
echo >> $OUTPUT;
done
else
echo "No configurations of type $type..." >> $OUTPUT;
echo >> $OUTPUT;
fi;
elif [ "$type" = "firmwares" ];
then
for f in $(echo $TEMP | sed 's/--- Configured Firmware Options --- //');
do
asterisk -rx "digium_phones show firmware $f" >> $OUTPUT;
echo "--------" >> $OUTPUT;
echo >> $OUTPUT;
done
elif [ "$type" = "translations" ];
then
for t in $(echo $TEMP | sed 's/--- Translation tables ---//');
do
asterisk -rx "digium_phones show translation $t"
done
else
NUM=$(echo $TEMP | tail -n 1 | awk -F' ' '{print $(NF-3)}');
if [ $NUM -gt 0 ];
then
for t in $(echo $TEMP | sed 's/^--- [[:alpha:]]\+ --- //;
s/---- [a-zA-Z0-9 ]\+ ----$//
s/---- Digium Phones ---- //');
do
asterisk -rx "digium_phones show $(echo $type | sed 's/s\b//') $t" >> $OUTPUT;
echo "--------" >> $OUTPUT;
echo >> $OUTPUT;
done;
else
echo "No configurations of type $type..." >> $OUTPUT;
echo >> $OUTPUT;
fi;
fi;
done;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "OTHER INFO : cat /etc/*{issue,release,version}*" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
for file in $(ls /etc/*issue* /etc/*release* /etc/*version* \
/etc/*motd* /etc/asterisknow-version /dev/zap/ /dev/dahdi/ \
2> /dev/null); do
if [ -f $file ]; then
echo "$file:" >> $OUTPUT;
cat $file >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
fi
done
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "TOP : top -bn1" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
top -bn1 >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "RUNNING PROCESSES : ps aux" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
ps aux >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "INTERRUPTS : cat /proc/interrupts" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
cat /proc/interrupts >> $OUTPUT;
echo -n "."
sleep 2;
echo "---------- sleep(2) ----------" >> $OUTPUT;
cat /proc/interrupts >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "DAHDI SCAN : dahdi_scan" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dahdi_scan >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "----------------------------" >> $OUTPUT;
echo "CAT OF DAHDI CHANNELS : cat /proc/dahdi/" >> $OUTPUT;
echo "----------------------------" >> $OUTPUT;
if [ -d /proc/dahdi/ ]; then
for file in $(ls /proc/dahdi/ 2> /dev/null); do
echo "----------------------------" >> $OUTPUT;
echo "/proc/dahdi/$file:" >> $OUTPUT;
cat /proc/dahdi/$file >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
done
fi
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "DMESG OUTPUT : dmesg" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dmesg >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "LOADED MODULES : lsmod" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
lsmod >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
# Grab the parameters for each module
for mod in $SUPPORTED_MODULES; do
if [ -d /sys/module/$mod ]; then
echo "------------------" >> $OUTPUT
echo "$mod parameters" >> $OUTPUT
echo "------------------" >> $OUTPUT
echo "/sys/module/$mod/parameters:" >> $OUTPUT
for param in $(ls /sys/module/$mod/parameters/ /sys/module/$mod/ 2> /dev/null); do
if [ -f /sys/module/$mod/parameters/$param ]; then
echo -n "$param: " >> $OUTPUT
cat /sys/module/$mod/parameters/$param 2> /dev/null >> $OUTPUT
elif [ -f /sys/module/$mod/$param ]; then
# Handle Zaptel doing it differently
echo -n "$param: " >> $OUTPUT
cat /sys/module/$mod/$param 2> /dev/null >> $OUTPUT
fi
echo -n "."
done
echo >> $OUTPUT
fi
done
echo "------------------------" >> $OUTPUT;
echo "DAHDI MODULE INFO : modinfo" >> $OUTPUT;
echo "------------------------" >> $OUTPUT;
for file in $(ls /lib/modules/$(uname -r)/dahdi/*.ko \
/lib/modules/$(uname -r)/dahdi/*/*.ko\
/lib/modules/$(uname -r)/extra/*.ko \
/lib/modules/$(uname -r)/extra/*/*.ko \
/lib/modules/$(uname -r)/misc/*.ko \
/lib/modules/$(uname -r)/misc/*/*.ko 2> /dev/null); do
if [ -f $file ]; then
echo "------------------------" >> $OUTPUT;
modinfo $file >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
fi
done
echo "------------------------" >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "PCI LIST : lspci -vvvb" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
lspci -vvvb >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "PCI LIST(no lookup) : lspci -vvvbn" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
lspci -vvvbn >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "CPU INFO : cat /proc/cpuinfo" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
cat /proc/cpuinfo >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "----------------------" >> $OUTPUT;
echo "VPM FIRMWARE INSTALLED : ls -la /lib/firmware" >> $OUTPUT;
echo "----------------------" >> $OUTPUT;
$(ls -la /lib/firmware 2> /dev/null >> $OUTPUT);
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "NETWORK INFO : route -n; iptables -L; ifconfig -a" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
route -n 2> /dev/null >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
iptables -L 2> /dev/null >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
ifconfig -a 2> /dev/null >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "DMIDECODE : dmidecode" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
dmidecode >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "KERNEL CONFIG : cat /path/.config" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
for file in /lib/modules/$(uname -r)/build/.config /usr/src/linux/.config; do
if [ -f $file ]; then
echo "------------------" >> $OUTPUT;
echo "$file:" >> $OUTPUT;
cat $file >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
fi
done
echo >> $OUTPUT;
FIRMWARE_DIR=`grep firmware_package_directory /etc/asterisk/res_digium_phone.conf|sed 's/;.*$//;'|grep firmware|sed 's/firmware_package_directory=//;'`;
if [ `echo $FIRMWARE_DIR|egrep -v '^$'|wc -l` -eq "0" ]
then
FIRMWARE_DIR="/var/www/firmware_package_directory"
fi
echo "------------------" >> $OUTPUT;
echo "FIRMWARE LISTING: ls -al $FIRMWARE_DIR" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
ls -al $FIRMWARE_DIR >> $OUTPUT;
echo >> $OUTPUT;
FIRMWARE_URLS=`grep file_url_prefix /etc/asterisk/res_digium_phone.conf|sed 's/;.*$//;'|grep file|sed 's/file_url_prefix=//;'`;
for FIRMWARE_URL in $FIRMWARE_URLS; do
echo "------------------" >> $OUTPUT;
echo "REMOTE FIRMWARE LISTING: wget $FIRMWARE_URL" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
wget "$FIRMWARE_URL" -O- 2>/dev/null >> $OUTPUT;
echo >> $OUTPUT;
done
echo "done!"
}
collect_var_lib_list()
{
# Delete existing VAR_LIB_LIST
[ -f $VAR_LIB_LIST ] && rm -rf $VAR_LIB_LIST
DIR_LISTING="/var/lib/asterisk/"
if [ -d /var/lib/digium ]; then
DIR_LISTING="/var/lib/digium/ ${DIR_LISTING}"
fi
if [ -d /usr/lib/asterisk/modules/ ]; then
DIR_LISTING="/usr/lib/asterisk/modules/ ${DIR_LISTING}"
fi
echo "ls -1aAR $DIR_LISTING > $VAR_LIB_LIST"
$(ls -1aR ${DIR_LISTING} | sed -e '/^\.\.*$/d' > $VAR_LIB_LIST);
}
collect_config_backup()
{
collect_var_lib_list
# Include the /etc/asterisk directory, modprobe.conf, and the modprobe.d directory
TAR_FILES="/etc/asterisk/ /etc/modprobe.*"
# Check if any Asterisk licenses are installed
# G.729, Fax, ABE, Cepstral, Skype, etc.
if [ -d /var/lib/asterisk/licenses/ ]; then
TAR_FILES="$TAR_FILES /var/lib/asterisk/licenses/*"
fi
# Check if any Digium licenses are installed
# HPEC
if [ -d /var/lib/digium/licenses/ ]; then
TAR_FILES="$TAR_FILES /var/lib/digium/licenses/*"
fi
# Check if DAHDI is installed
if [ -d /etc/dahdi ]; then
TAR_FILES="$TAR_FILES /etc/dahdi*"
fi
# Grab the dahdi init scripts, in case they have been modified
if [ -f /etc/init.d/dahdi ]; then
TAR_FILES="$TAR_FILES /etc/init.d/dahdi"
fi
# Check for fxotune.conf
if [ -f /etc/fxotune.conf ]; then
TAR_FILES="$TAR_FILES /etc/fxotune.conf*"
fi
# Check for misdn-init.conf
if [ -f /etc/misdn-init.conf ]; then
TAR_FILES="$TAR_FILES /etc/misdn-init.conf*"
fi
# Check for digiuminfo.txt
if [ -f $HOME/$OUTPUT_FILE ]; then
TAR_FILES="$TAR_FILES $OUTPUT_FILE"
fi
# Check for asterisk listing
if [ -f $VAR_LIB_LIST ]; then
TAR_FILES="$TAR_FILES $VAR_LIB_LIST_FILE"
fi
# Collect System Log Files
if [ -f /var/log/dmesg ]; then
TAR_FILES="$TAR_FILES /var/log/dmesg"
fi
if [ -f /var/log/messages ]; then
TAR_FILES="$TAR_FILES /var/log/messages"
fi
if [ -f /var/log/syslog ]; then
TAR_FILES="$TAR_FILES /var/log/syslog"
fi
[ -f $TARBALL_OUTPUT ] && rm -rf $TARBALL_OUTPUT
[ -f $TARBALL_OUTPUT.gz ] && rm -rf $TARBALL_OUTPUT.gz
echo "tarring: tar -chvf ${TARBALL_OUTPUT} $TAR_FILES"
cd $HOME && tar -chvf $TARBALL_OUTPUT $TAR_FILES
echo "gzipping $TARBALL_OUTPUT"
gzip $TARBALL_OUTPUT
}
collect()
{
echo "This may take up to half a minute to run. Please be patient."
collect_digiuminfo;
collect_config_backup;
# ensure the output was written
if [ -f $TARBALL_OUTPUT.gz ]; then
clear;
echo;
echo;
echo "Tarball has been stored to:"
echo "$TARBALL_OUTPUT.gz"
echo "Please send this file to an email case you already"
echo "have open with Digium Tech Support."
else
echo;
echo;
echo "An error has occurred in capturing information."
echo "$TARBALL_OUTPUT.gz was not found."
echo;
echo "Please investigate your system, and send the output"
echo "above to your Digium Technical Support Ticket."
fi
}
clear;
if [ $NONINTERACTIVE -eq 1 ]; then
collect;
else
echo
echo "This script will try to collect the following pieces of"
echo "information from your system."
echo
echo "1. Information about your system such as:"
echo "pci listing, dmesg, running processes, and kernel version"
echo
echo "2. A backup of elements of your configuration such as:"
echo "asterisk config files, license files, loaded dahdi module"
echo "parameters, and other asterisk/dahdi related files."
echo
echo "Collect this information [y/n] ? "
read files;
if [ "$files" = "y" ] || [ "$files" = "yes" ]; then
collect;
else
clear;
echo;
echo "User selected not to continue."
fi
fi
exit
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