71 lines
2.0 KiB
Plaintext
71 lines
2.0 KiB
Plaintext
;
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; Agent pool configuration
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;
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[general]
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; The general section of this config is not currently used, but reserved
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; for future use.
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;[agent-id]
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; Define ackcall to require the agent to give a DTMF acknowledgement
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; when the agent receives a call.
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; The channel variable AGENTACKCALL overrides on agent login.
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; Default is "no".
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;ackcall=no
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;
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; Set what DTMF key sequence the agent should use to acknowledge a call.
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; The channel variable AGENTACCEPTDTMF overrides on agent login.
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; This option is ignored unless ackcall is enabled.
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; Default is "#".
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;acceptdtmf=##
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;
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; Set how many seconds a call for the agent has to wait for the agent to
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; acknowledge the call before the agent is automatically logged off. If
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; set to zero then the call will wait forever for the agent to acknowledge.
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; The channel variable AGENTAUTOLOGOFF overrides on agent login.
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; This option is ignored unless ackcall is enabled.
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; Default is 0.
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;autologoff=15
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;
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; Set the minimum amount of time after disconnecting a call before
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; the agent can receive a new call in milliseconds.
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; The channel variable AGENTWRAPUPTIME overrides on agent login.
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; Default is 0.
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;wrapuptime=5000
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;
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; Set the musiconhold class for the agent.
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; Default is "default".
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;musiconhold=default
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;
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; Enable recording calls the agent takes automatically by invoking the
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; DTMF automixmon feature when the agent connects to a caller.
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; See features.conf.sample for information about the automixmon feature.
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; Default is "no".
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;recordagentcalls=yes
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;
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; The sound file played to alert the agent when a call is present.
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; Default is "beep".
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;custom_beep=beep
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;
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; A friendly name for the agent used in log messages.
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; Default is "".
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;fullname=Mark Spencer
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;
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; --------------------------------------------------
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;
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; This section contains example agent definitions:
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;
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; Define a template called my-agents:
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;[my-agents](!)
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;autologoff=15
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;ackcall=yes
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;acceptdtmf=##
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;
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; Define agent 1001 using the my-agents template:
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;[1001](my-agents)
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;fullname=Mark Spencer
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;
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; Define agent 1002 using the my-agents template:
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;[1002](my-agents)
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;fullname=Will Meadows
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