asterisk/configs/basic-pbx/queues.conf

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[general]
monitor-type = MixMonitor
;========================Sales Queue ==
; Calls all sales persons in a ring-all fashion
[sales]
strategy=ringall
member => PJSIP/1109 ; Terry Jules - Director of Sales
member => PJSIP/1105 ; Garnet Claude - Sales Associate
member => PJSIP/1112 ; Franny Ocean - Sales Associate
;===================== Customer Advocate Queue ==
; Calls all customer advocates in a ring-all fashion
[customer_advocate]
strategy=ringall
member => PJSIP/1101 ; Maria Berny - Director of Customer Experience
member => PJSIP/1115 ; Dusty Williams - Customer Advocate
member => PJSIP/1102 ; Tommy Briar - Customer Advocate