194 lines
7.2 KiB
Plaintext
194 lines
7.2 KiB
Plaintext
[globals]
|
||
; General internal dialing options used in context Dial-Users.
|
||
; Only the timeout is defined here. See the Dial app documentation for
|
||
; additional options.
|
||
INTERNAL_DIAL_OPT=,30
|
||
|
||
[Hints]
|
||
; Allow dynamic hint creation for every extension.
|
||
exten = _11XX,hint,PJSIP/${EXTEN}
|
||
|
||
[Features]
|
||
; Extension to check user voicemail. We don't require the user to enter
|
||
; their pincode.
|
||
exten = 8000,1,Verbose(1, "User ${CALLERID(num)} dialed the voicemail feature.")
|
||
same = n,VoiceMailMain(${CALLERID(num)}@example,s)
|
||
same = n,Hangup()
|
||
|
||
; Exten to dial the main IVR internally.
|
||
exten = 1100,1,Verbose(1, "User ${CALLERID(num)} dialed the IVR.")
|
||
same = n,Goto(Main-IVR,2565551100,1)
|
||
|
||
;Extension to enter a conference intended only for employees
|
||
exten = 6000,1,Verbose(1, "User ${CALLERID(num)} dialed the employee conference.")
|
||
same = n,Confbridge(employees)
|
||
same = n,Hangup()
|
||
|
||
;Extension to enter a conference intended for employees and customers
|
||
exten = 6500,1,Verbose(1, "User ${CALLERID(num)} dialed the employee/customer mixed conference.")
|
||
same = n,Confbridge(mixed)
|
||
same = n,Hangup()
|
||
|
||
[External-Features]
|
||
; Extension for users to remotely check voicemail. Here we require the caller to
|
||
; enter their mailbox and pincode.
|
||
exten = 2565551234,1,Verbose(1, "User ${CALLERID(num)} dialed into remote voicemail.")
|
||
same = n,VoiceMailMain(example)
|
||
same = n,Hangup()
|
||
|
||
; Extension to queue for sales.
|
||
; The queue has a 300 second timeout.
|
||
exten = 2565551200,1,Verbose(1, "User ${CALLERID(num)} dialed the sales queue.")
|
||
same = n,Answer()
|
||
same = n,Queue(sales,,,,300)
|
||
same = n,Goto(operator,1)
|
||
|
||
; Extension to queue for a customer advocate.
|
||
; The queue has a 1200 second timeout.
|
||
exten = 2565551250,1,Verbose(1, "User ${CALLERID(num)} dialed the customer advocate queue.")
|
||
same = n,Answer()
|
||
same = n,Queue(customer_advocate,,,,1200)
|
||
same = n,Goto(operator,1)
|
||
|
||
[Dialing-Errors]
|
||
; Handle any extensions dialed internally that don't otherwise exist.
|
||
; Comment out or remove this extension if you would rather have the calls
|
||
; ignored.
|
||
exten = _X.,1,Verbose(1, "User ${CALLERID(num)} dialed an invalid number.")
|
||
same = n,Playback(pbx-invalid)
|
||
same = n,Hangup()
|
||
|
||
[Internal-Setup]
|
||
; Here we capture internal calls to do anything we need to do before sending
|
||
; them onto all the possible internal locations. Such as disabling CDR on
|
||
; internal to internal calls.
|
||
exten = _X.,1,NoOp()
|
||
same = n,Set(CDR_PROP(disable)=1)
|
||
same = n,Goto(Internal-Main,${EXTEN},1)
|
||
|
||
; The Internal-Main context provides a way for internal callers to get access to most
|
||
; features and functions configured for them. External callers may be sent
|
||
; directly to some of the contexts you see included here, so the included
|
||
; contexts are not necessarily internal only.
|
||
[Internal-Main]
|
||
; The order of includes here is important for matching the right extensions.
|
||
include = Hints
|
||
include = Features
|
||
include = Dial-Users
|
||
include = Dialing-Errors
|
||
|
||
; Dial-Users handles calls to internal extensions.
|
||
; Calls coming into this context may be *external* or *internal* in origin.
|
||
[Dial-Users]
|
||
exten = _11XX,1,Verbose(1, "User ${CALLERID(num)} dialed ${EXTEN}.")
|
||
same = n,Set(SAC_DIALED_EXTEN=${EXTEN})
|
||
same = n,Gotoif($[${DEVICE_STATE(PJSIP/${EXTEN})} = BUSY]?dialed-BUSY,1:)
|
||
same = n,Dial(PJSIP/${EXTEN}${INTERNAL_DIAL_OPT})
|
||
same = n,Goto(dialed-${DIALSTATUS},1)
|
||
|
||
exten = dialed-NOANSWER,1,NoOp()
|
||
same = n,Voicemail(${SAC_DIALED_EXTEN}@example,u)
|
||
same = n,Hangup()
|
||
|
||
exten = dialed-BUSY,1,NoOp()
|
||
same = n,Voicemail(${SAC_DIALED_EXTEN}@example,b)
|
||
same = n,Hangup()
|
||
|
||
exten = dialed-CHANUNAVAIL,1,NoOp()
|
||
same = n,Playback(pbx-invalid)
|
||
same = n,Hangup()
|
||
|
||
exten = _dialed-.,1,Goto(dialed-NOANSWER,1)
|
||
|
||
exten = h,1,Hangup()
|
||
|
||
; Callers in the directory may dial 0 which will jump to the
|
||
; 'o' extension.
|
||
exten = o,1,Goto(1111)
|
||
|
||
; Outbound-Dial
|
||
;
|
||
; Before we dial, see if the extension matches our restricted number patterns.
|
||
; Note that this is a basic set of numbers which could incur a fee if dialed.
|
||
; The NANP includes many other numbers that you may want to block. If you feel
|
||
; it is necessary to block further number patterns you'll have to add them below
|
||
; or you may consider implementing a blacklist via methods beyond the scope of
|
||
; this example.
|
||
[Outbound-Dial]
|
||
exten = _011.,1,Hangup()
|
||
exten = _900NXXXXXX,1,Hangup()
|
||
exten = _1900NXXXXXX,1,Hangup()
|
||
exten = _976XXXX,1,Hangup()
|
||
exten = _NXX976XXXX,1,Hangup()
|
||
exten = _1NXX976XXXX,1,Hangup()
|
||
; Dial outbound through our SIP ITSP.
|
||
exten = _X.,1,Verbose(1, "Didn't match any restricted numbers, proceeding with outbound dial.")
|
||
same = n,Set(CALLERID(num)=256555${CALLERID(num)})
|
||
same = n,Dial(PJSIP/${EXTEN}@dcs-endpoint)
|
||
same = n,Hangup()
|
||
|
||
; Calls from internal endpoints will enter into one of the two following
|
||
; contexts based on their dialing privilege.
|
||
[Local]
|
||
include = Internal-Setup
|
||
|
||
exten = _NXXXXXX,1,Goto(Outbound-Dial,1256${EXTEN},1)
|
||
exten = _256NXXXXXX,1,Goto(Outbound-Dial,1${EXTEN},1)
|
||
exten = _1256NXXXXXX,1,Goto(Outbound-Dial,${EXTEN},1)
|
||
|
||
[Long-Distance]
|
||
include = Local
|
||
|
||
exten = _NXXNXXXXXX,1,Goto(Outbound-Dial,1${EXTEN},1)
|
||
exten = _1NXXNXXXXXX,1,Goto(Outbound-Dial,${EXTEN},1)
|
||
|
||
; The DID-Extensions context captures inbound calls from our ITSP that have a
|
||
; DID number where the last four digits matches an internal extension.
|
||
[DID-Extensions]
|
||
exten = _25655511XX,1,Verbose(1, "External caller dialed inbound to DID ${EXTEN})")
|
||
same = n,Goto(Dial-Users,${EXTEN:6},1)
|
||
|
||
; Our main IVR program for receiving inbound callers.
|
||
; The IVR script reads “Thank you for calling Super Awesome Company, Waldo’s
|
||
; premier provider of perfect products. If you know your party’s extension,
|
||
; you may dial it at any time. To establish a sales partnership, press one. To
|
||
; speak with a customer advocate, press two. For accounting and other
|
||
; receivables, press three. For a company directory, press four. For an
|
||
; operator, press zero.”
|
||
; demo-congrats is currently used as a placeholder.
|
||
[Main-IVR]
|
||
exten = 2565551100,1,Verbose(1, "New caller, ${CALLERID(num)} dialed into the IVR.")
|
||
same = n,Answer()
|
||
same = n(start),Background(basic-pbx-ivr-main)
|
||
same = n,WaitExten(10)
|
||
same = n,Background(basic-pbx-ivr-main)
|
||
same = n,Hangup()
|
||
|
||
exten = 0,1,Verbose(1, "Caller ${CALLERID(num)} dialed the operator.")
|
||
same = n,Goto(Dial-Users,1111,1)
|
||
exten = 1,1,Verbose(1, "Caller ${CALLERID(num)} dialed the Sales queue.")
|
||
same = n,Goto(External-Features,2565551200,1)
|
||
exten = 2,1,Verbose(1, "Caller ${CALLERID(num)} dialed the Customer Experience queue.")
|
||
same = n,Goto(External-Features,2565551250,1)
|
||
exten = 3,1,Verbose(1, "Caller ${CALLERID(num)} dialed Accounting and Receivables.")
|
||
same = n,Goto(Dial-Users,1106,1)
|
||
exten = 4,1,Verbose(1, "Caller ${CALLERID(num)} dialed the directory.")
|
||
same = n,Directory(example,Dial-Users)
|
||
|
||
exten = i,1,Playback(option-is-invalid)
|
||
same = n,Goto(2565551100,start)
|
||
|
||
exten = t,1,Playback(are-you-still-there)
|
||
same = n,Goto(2565551100,start)
|
||
|
||
; Calls from our ITSP SIP account arrive in DCS-Incoming. We should be careful
|
||
; to route calls very explicitly so as to avoid any security issues, such as
|
||
; accidentally giving outbound dial access to inbound callers.
|
||
;
|
||
; Each context includes extension pattern matching to match the inbound DID
|
||
; dialed appropriately.
|
||
[DCS-Incoming]
|
||
include = Main-IVR
|
||
include = DID-Extensions
|
||
include = External-Features
|