48 lines
2.8 KiB
Plaintext
48 lines
2.8 KiB
Plaintext
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[general]
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; Look for queue rules in the queue_rules database table through RealTime. Note
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; that this option is not strictly "RealTime", in the sense that the queue
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; rules are only loaded and parsed during module load/reload. Queue rules
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; must have a unique rule name and support relative min/max penalties.
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;
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; realtime_rules = yes
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;
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; It is possible to change the value of the QUEUE_MAX_PENALTY, QUEUE_MIN_PENALTY and QUEUE_RAISE_PENALTY
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; channel variables in mid-call by defining rules in the queue for when to do so. This can allow for
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; a call to be opened to more members or potentially a different set of members.
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; The advantage to changing members this way as opposed to inserting the caller into a
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; different queue with more members or reinserting the caller into the same queue with a different
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; QUEUE_MAX_PENALTY or QUEUE_MIN_PENALTY set is that the caller does not lose his place in the queue.
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;
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; QUEUE_MAX_PENALTY, QUEUE_MIN_PENALTY and QUEUE_RAISE_PENALTY only apply to a queue call, and are only
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; modified by these rules if they are initially set in the dialplan.
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;
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; If QUEUE_MIN_PENALTY is set, agents with a lower penalty value will not be considered for the caller.
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; If QUEUE_MAX_PENALTY is set, agents with a higher penalty value will not be considered for the caller.
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; If QUEUE_RAISE_PENALTY is set, agents with a lower penalty will be treated as having a penalty = QUEUE_RAISE_PENALTY.
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;
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; QUEUE_RAISE_PENALTY example:
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; - Agent 1 has penalty 1
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; - Agent 2 has penalty 2
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; - the queue rule is set to:
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; penaltychange => 30,,,2
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;
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; Prior to the 30 second mark, Agent 1 will take priority over Agent 2 for call distribution.
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; After 30 seconds, Agent 1's priority is bumped to 2 by the penaltychange, so both agents are treated equally.
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;
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; Note: There is a limitation to these rules; a caller will follow the penaltychange rules for
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; the queue that were defined at the time the caller entered the queue. If an update to the rules is
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; made during the caller's stay in the queue, these will not be reflected for that caller.
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;
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; The syntax for these rules is
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; penaltychange => <number of seconds into the call>,<absolute or relative change to QUEUE_MAX_PENALTY>[,absolute or relative change to QUEUE_MIN_PENALTY][,absolute or relative change to QUEUE_RAISE_PENALTY]
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;
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; Example:
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; [myrule]
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; penaltychange => 30,+3 ; 30 seconds into the call increase the QUEUE_MAX_PENALTY by 3, no change to QUEUE_MIN_PENALTY
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; penaltychange => 60,10,5 ; 60 seconds into the call increase the QUEUE_MAX_PENALTY to 10 and increase the QUEUE_MIN_PENALTY to 5
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; penaltychange => 75,,7 ; 75 seconds into the call keep the QUEUE_MAX_PENALTY the same and increase the QUEUE_MIN_PENALTY to 7
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; penaltychange => 90,,,20 ; 90 seconds into the call leave QUEUE_MAX_PENALTY and QUEUE_MIN_PENALTY untouched and set QUEUE_RAISE_PENALTY to 20
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